Important legal information

Terms and conditions

These terms and conditions govern your use of our website and by using our site you are agreeing to them. If you do not agree to these terms, please leave immediately.

Definitions in these Conditions the following expressions shall have the following meanings:

“Ukunity83 Limited” it’s appointed sub-contractors and agents B. “Customer” means the sender of a single Consignment making payment in advance to Ukunity83 Limited or via approved payment method. C. “Consignment” means any one or more Parcel(s) sent at one time by the Customer to one address in Nigeria or agreed destination worldwide.

“UK” means England, Scotland, Wales, Northern Ireland, the Isle of Man and the Isles of Scilly.

“Nigeria” means the Federal Republic of Nigeria and its current 36 states of the Federation. F. “Dangerous Goods” means(i) those items specified as dangerous or hazardous or prohibited or restricted in the Retail Guide; and(ii) those items defined as dangerous or hazardous by the regulatory bodies and by legislation regulations and guidelines governing transport by
road, rail, sea or air.

1. “Consignment” means a package sent under any of the Services.

H.” Despatch” means the time when the Customer hands a Consignment to a representative or agent of UKUNITY83 LIMITED for delivery under UKUNITY83 LIMITED services.

1. “Services” means Airfreight Services, Sea freight Services, Storage Services, Removal Services, Door-to-Door Delivery services, Cargo consolidation services, all other details and specific service features of which can be found in the UKUNITY83 LIMITED
   Services Retail Guide.
2. “Working Day” means any day other than a Saturday, Sunday, Bank or
   Public Holiday, Good Friday, Christmas Day

“Demurrage / Storage charges” Charge for storage of customer good in our warehouse or agent’s warehouse, which accrues after a given time, for consignments not collected within the stated free storage time.

1. “Antique” means
   an object, which is over 100 years of age.

1. “Collectable” means items, which has appreciated in value either due to its scarcity or due to it being no longer in production. N. “Consignment Charges” means the charges payable to UKUNITY83 LIMITED Services by
   the Customer for the carriage of a Consignment, but shall exclude any additional charge(s) payable for enhanced compensation. O. “Excluded Goods,” means those goods described as such, or described

under the heading “Compensation Exclusions” in the UKUNITY83 LIMITED Retail Guide.

2. Door to Door Service Delivery to an address2.1In a door-to-door delivery method, UKUNITY83 LIMITED Services undertakes to deliver to an
address specified in the dispatch documentation, not to a specific person. If
customer wishes for goods to be delivered to a specific person, this should be
clearly arranged and notified at the time of preparing the dispatch note.

2.2 If there is no-one present at the delivery address then:

2.2.1. The Customer acknowledges and agrees that UKUNITY83 LIMITED Services may at its discretion attempt to deliver the Consignment to a neighboring address within a
reasonable distance of the delivery address; and

2.2.2. if this occurs, customers will be informed via a phone call to the original
recipients phone; and

2.2.3. The Customer agrees that such delivery shall constitute delivery to the address specified as the delivery address in the dispatch documentation.

2.3. UKUNITY83 LIMITED Services does not undertake to intercept a Consignment in transit before delivery has been attempted. Delivery can only be altered after making the first delivery attempt and customer’s wishes for the consignment delivery to be changed. This will attract an extra administrative charge, which will be agreed with the customer before being carried out.

2.4 UKUNITY83 LIMITED Services shall not be liable in respect of any Consignment delivered to the delivery address or other address specified by the addressee, where any person misrepresents his authority to receive a Consignment on the addressee’s or Customer’s behalf, or where UKUNITY83 LIMITED Services is delivering it in accordance with instructions from, or purporting to be from the addressee.

2.5. On delivery of a Consignment, UKUNITY83 LIMITED Services will request the person who accepts delivery (not necessarily the addressee in person) to sign an acknowledgement/delivery receipt, which may include signature by electronic means – if available. Delivery within some location in Nigeria will require recipient to sign the delivery note in the compound of the address where delivery is made and not outside the delivery house or compound. This will be at the discretion of the delivery agent. Copies of such receipt shall be available for a period of two months from the date of delivery, subject to payment of the applicable charges.

2.6. UKUNITY83 LIMITED Services does not accept Consignments addressed to P.O.Box within the UK, Nigeria and Other selected countries within our service areas. For deliveries to Nigeria, UKUNITY83 LIMITED Services will in some instances contact the recipient to collect consignment from our agent office with a valid proof of address and identity. This acceptance of such proof is at the discretion of FSL agent in Nigeria.

Maximum sizes and weights

3.1. There is no limit to the weight of a multi-Parcel Consignment but individual
Parcels must not exceed 30kg for pick up by UKUNITY83 LIMITED Services or its agent network and reserves the right to refuse the collection of individual items over the weight
of 30 Kilo.

3.2. If any Parcel exceeds the maximum sizes or weights UKUNITY83 LIMITED Services has accepted such Parcel and is able to process it through the Services network, then UKUNITY83 LIMITED Services may raise an additional surcharge of £20 per item for customers. Customers have the responsibility to ensure the weight of each package is not above the limit specified above. Where this occurs, the dispatch driver must be informed at the time of dispatch.

4. Restricted, prohibited and dangerous goods

4.1. The Customer shall ascertain if the contents of any Package is dangerous, prohibited or subject to restrictions by referring in the first instance to the UKUNITY83 LIMITED Services Retail Guide and will comply with all requirements specified therein.

UKUNITY83 LIMITED Services may add or delete items from the definition of Dangerous Goods without notice, but will endeavor to make the details of any such additions or deletions available on its website www.ukunitycargo.com

4.2. The Customer SHALL NOT send Dangerous Goods or prohibited goods by any of the
Services.

4.3. The Customer shall be responsible to UKUNITY83 LIMITED Services, its sub- contractors and its agents for all loss, damage  or injury arising out of the carriage of Dangerous Goods or prohibited goods whether declared as such or not and restricted goods not properly packed and duly labelled to the extent that such loss, damage or injury is caused by the dangerous nature of those goods.

4.4. All firearms, ammunition, Prohibited drugs and substances are strictly not allowed on any of UKUNITY83 LIMITED Services freight, shipping, storage, distribution and all associated services. We will report any suspicious items to the law enforcement agencies and customers deliberately attempting to transport, store  or distribute any controlled substance using any of our services, agents is liable to criminal prosecution under the law.

5. Addressing and documentation

5.1. The Customer shall label each Parcel with the full postal address, including the postcode, of both the addressee and the sender and each Consignment must be accompanied at the time of dispatch by fully completed dispatch documentation (including service indicators and barcodes) as supplied by UKUNITY83 LIMITED Services for the Service used.

5.2. The Customer shall ensure that each Parcel is adequately packaged and well labelled. Customer must inform the dispatch driver/team of the content of the package, if there is more than one different item in the package, customer should ensure an inventory of individual item contained in the package is taken and a copy handed to the dispatch driver/team. The customer is responsible for making full inventory of package and for providing the full and correct delivery and invoice address for all shipment being handed to the collecting driver/team.

5.3. The Customer shall retain any Customer copies of dispatch documentation, as these will be required to support any claim.

6. Service standards and delivery

6.1. The service standards for each of the Services are as advertised from time to time by UKUNITY83 LIMITED Services and shall apply subject to this condition.

6.2. For the purposes of calculating service standards:

6.2.1. Only Working Days will be counted.

6.2.2. Where UKUNITY83 LIMITED Services attempts to deliver a Consignment to the address shown on the Consignment dispatch documentation and for whatever reason delivery cannot be achieved (including unreasonable delay in acceptance at that address) then
delivery shall be deemed to have taken place at the time when the Consignment is first presented to that address for delivery or when UKUNITY83 LIMITED Services makes contact with the recipient over the telephone.

6.2.3. Where UKUNITY83 LIMITED Services is directed to hold a Consignment for collection or pending further instructions then delivery shall be deemed to have taken place at the earliest time when the Consignment is made available for collection by the addressee, this is subject to UKUNITY83 LIMITED Services free storage period of 2 days before the application of Demurrage/Non collection/Storage Charges. In the case of collection made by UKUNITY83 LIMITED Services or any of it’s network of agents for dispatch on behalf of customers, goods can only be held free at our storage for 3 days after which a storage charge shall apply. A minimum charge of £20.00 or N5,000 in Nigeria per day per parcel will be applied to all goods left uncollected from our storage. Charges will be based on the volume of customer’s consignment and the security charges imposed on such stored goods. Customers are strongly advised to ensure their consignments are collected or a final instruction on dispatch is given within the free storage period.

All consignment left in our storage or our third party storage providers for
more than 30 days will be treated as being abandoned by customer and UKUNITY83 LIMITED Services shall treat such goods as it deemed fit. UKUNITY83 LIMITED Services cannot be held liable for any loss or damage of any goods left abandoned in its storage for more than 7 days. All outstanding charges due to UKUNITY83 LIMITED Services and it’s third party storage providers shall be paid in full by the customer. This is applicable to goods left in our London/Lagos warehouse or any of our third party storage providers
or shipment that has not been fully paid for by customer on demand.

UKUNITY83 LIMITED Services Shall take all reasonable and legal means necessary
to recover any associated cost for its services and all third party services provided.

6.3 Consignments will only be delivered on Working Days. Customers requiring delivery on a non-working day will need to make necessary arrangements for this and subject to acceptance and payment of necessary charges; consignment may be delivered on a weekend as agreed by UKUNITY83 LIMITED Services. If a Consignment is dispatched after the latest acceptance time on a Working Day in most cases 5:30pm Local Time, it will be deemed to have been despatched on the next working day.

7. Non-delivery

7.1. The Customer or the addressee may request an undelivered Consignment (only after delivery has been attempted) to be returned to the Customer, redelivered to the addressee or otherwise redirected (and in the case of the addressees request, the Customer hereby consents to UKUNITY83 LIMITED Services performing such action) and subject to payment of such additional charges notified by UKUNITY83 LIMITED Services by the person who makes the request.

UKUNITY83 LIMITED Services will perform such additional service on the terms and conditions set out in these Conditions or such other UKUNITY83 LIMITED Services terms which govern the additional services, if such is the case.

7.2. If an undelivered consignment is held by UKUNITY83 LIMITED Services and is not claimed within a reasonable time of UKUNITY83 LIMITED Services Leaving notification of its attempted delivery at the delivery address, UKUNITY83 LIMITED Services shall, where reasonably practicable, attempt to contact the Customer. If this fails UKUNITY83 LIMITED Services will return the consignment to its warehouse. The consignment will be stored free of charge for a maximum of 21 days – Saturdays and Sundays inclusive. A daily charge of N2,000 in the case of Nigeria and £10 in the case of the United Kingdom will be applied for daily storage after the expiration of the 21 days and if a customer fails to make contact or collect the consignment after a period of 30 days UKUNITY83 LIMITED shall be entitled to deal with the Consignment as it reasonably sees fit.

8. Charges and Payment8.1The Customer shall pay to UKUNITY83 LIMITED Services the Consignment Charges and any charges for enhanced compensation required which are notified to the Customer at the time of despatch for the service selected by the Customer and by the payment method specified by UKUNITY83 LIMITED Services.

All charges shall be paid in full by method specified by UKUNITY83 LIMITED Services prior to shipment. Consignment WILL NOT be shipped if customer does not make full payment of the amount specified and agreed.

Any unshipped consignment left in our warehouse and NOT collected by customers after request by UKUNITY83 LIMITED Services to do so will attract a daily storage charge of 0.50 pence per kilogram or minimum of 5 pounds per day for uncollected consignment less than 20 kilograms.
Customer will be required to pay all charges before consignment can be released.

UKUNITY83 LIMITED Services will endeavor to communicate with customer to arrange collection of unshipped or uncollected consignment from its warehouse.

UKUNITY83 LIMITED Services reserves the right to treat all unshipped and unclaimed consignment as being abandoned after a period of 21 days and will treat such consignment as it deem reasonable fit.

8.2 If any Consignment has a low weight in comparison to its volumetric size (L x Wx H in cm/ 6000), UKUNITY83 LIMITED Services may require the Customer to pay additional charges based on the volumetric weight in accordance with its current published rates. Such additional charges may be requested (and shall be paid by the Customer) on Despatch or at any time prior to the delivery of the Consignment concerned.

8.3 Condition 8.2 will apply where the weight is 2Kg less than the volumetric weight.

8.4 Demurrage / Storage charges (Consignment at Destination).

Goods will be delivered within the specified service delivery time. Customers are expected to make full payment on or before delivery of goods as agreed prior to shipment. Customers who fail to take delivery of goods or fail to make full payment when demanded are liable to demurrage payment. Uncollected goods are held in our storage for 21 days (weekends inclusive) after which a demurrage charge of N5,000 Nigerian Naira per day will be applied to customers outstanding. Goods will only be released on receipt of full payment plus additional charges.

9. Liability for delay, loss or damage

9.0 Customers are ultimately responsible for insuring any consignment being sent on any of our services (Air or Sea). UKUNITY83 LIMITED Services or any of it’s agent does not provide insurance for items being shipped or air freighted. The customer must arrange (if required) to insure all consignment being shipped/sent.

9.1. UKUNITY83 LIMITED Services shall not be liable to pay compensation for loss of, or damage to a Consignment: (i) due to latent or inherent defect, vice or natural deterioration of items; (ii) damage in the course of transport or handling by the shipping line or the airline.

9.2. UKUNITY83 LIMITED Services shall not be liable to pay any refund or compensation in respect of a Parcel containing restricted or prohibited goods or otherwise dispatched in contravention of Condition 4, or any other relevant provision in these conditions.

9.3 UKUNITY83 LIMITED Services shall not be liable to pay any refund or compensation in respect of a Consignment which is damaged, lost or delayed as a result of it being inadequately packaged, incorrectly addressed or accompanied by incomplete posting or customs documentation by the customer.

9.4. UKUNITY83 LIMITED Services shall not be liable (whether for the payment of compensation or refunds or otherwise), for failure to perform, or delay in performance of any of its obligations under these Conditions to the extent that such delay or failure results from circumstances outside its control, including without limitation on any adverse weather conditions, natural disasters, traffic congestion, mechanical breakdown, obstruction of public or private highway, all forms of customs, NAFDAC and all security organisations examinations operations, natural disasters or from any industrial action whatsoever.

9.5. UKUNITY83 LIMITED Services shall not be liable in respect of any Consignment where any person has been fraudulent or dishonest in any way in respect of that Consignment or misrepresents his authority to receive a Consignment on the addressee’s or Customer’s behalf.

10. General

10.1. UKUNITY83 LIMITED Services may engage agents and/or sub-contractors to perform all or any part of the UKUNITY83 LIMITED Services to be provided to the Customer.

10.2. Nothing in these conditions (nor anything else), shall confer on any third party any benefit, nor the right to enforce
any of these conditions that that person would not have had but for the
Contracts (Right of Third Parties) Act 1999.

10.3. These Conditions will be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees to submit to the exclusive jurisdiction of the courts of England and Wales over any claim or matters arising under or in connection with this agreement.

10.4. These conditions constitute the entire agreement between UKUNITY83 LIMITED Services and the Customer. Each party acknowledges that in entering into these Conditions it is
not relied on any representation or undertaking, whether oral or in writing, save as expressly incorporated herein.

10.5. If any provision of these Conditions shall be found by any court or

administrative body of competent jurisdiction to be invalid or unenforceable,
such invalidity or unenforceability shall not affect the provisions of these
Conditions, which shall remain in full force and effect.

10.6. UKUNITY83 LIMITED Services compensation, and other conditions are subject to revision from time to time, and services may be added or deleted. At this time, most services provided by UKUNITY83 LIMITED Services are exempt from VAT; should this situation change, VAT at the appropriate rate shall be added to the prices payable by the customer.

10.7. Right to review prices. In such a case that taxes or other such charges are
levied on the transport and services specified in these terms of delivery during the period of validity of the supplementary services price-list or of the freight contract, or if there is a substantial increase in the costs of transport for reasons beyond UKUNITY83 LIMITED Services control, the right to implement corresponding price increases is reserved. The change may be implemented in the form of a separate surcharge.

10.8. UKUNITY83 LIMITED would normally advise customers the nature of their goods to be carried on our service network and the potential associated risk of all forms ranging from seizure to more cost involved as the case may be in the case of “contraband or import prohibited goods” as listed/contained on the website of the Nigerian customs www.customs.gov.ng/ProhibitionList/import.php.

10.9. UKUNITY83 LIMITED reserves the right to pass as a whole any further cost involved despite the initial agreed cost to the customer if such arises before the release/delivery of such consignment.

10.10. UKUNITY83 LIMITED is not liable/responsible in whatsoever manner in the damage, loss or seizure of consignment by any security clearance agency body on the ground that the consignment is on the import prohibition list as listed/contained on the Nigerian customs website given above.

Consignment packaging: The sender is ultimately responsible for packaging all consignment being Sent through UKUNITY83 LIMITED Services may offer a packaging service which will be agreed with the sender at the time of despatch. UKUNITY83 LIMITED Services will NOT be liable for damage resulting from poor packaging by customer.

Using our Website

These terms and conditions govern your use of our website and by using our site you are agreeing to them. If you do not agree to these terms please leave immediately. These terms and conditions will continue to apply if you transact any form of transactions through this medium and register with UKUNITY83 LIMITED Services website. Our terms and conditions may change from time to time, we may make changes to the contents of this website, including to the descriptions and prices of goods and services we offer at any time and without notice.

We may personalize the site based on the usage, activity and preferences of the site users and may change the appearance and contents of our website at any time and so you should check here regularly. Your continued use of the website after any change has been made is your acceptance of the change.

13. Exclusions and limitations

The information on this website is provided on an “as is” basis. To the fullest extent permitted by law.

UKUNITY83 LIMITED Services:

(a) excludes all representations and warranties relating to this website and its contents, including in relation to any inaccuracies or omissions in this website; and

(b) excludes all liability for loss or damage arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised UKUNITY83 LIMITED Services of the possibility of such potential loss) and indirect, consequential and incidental damages.

UKUNITY83 LIMITED Services does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer that cannot be excluded or limited are affected.